Alterations Training Specialist Remote
- NOW HIRING
- Location
- PA - King of Prussia
- Area
- Corporate Careers
- Category
- Human Resources - Learning and Development
Now accepting internal and returning team member applications for this opportunity!
At David’s Bridal, every Dream Maker plays a powerful role in shaping unforgettable moments for our customers—and we know great careers are built from great opportunities. If you are Passionately Enthusiastic about your work, Endlessly Curious about learning and growing, and truly Customer Obsessed in everything you do, this lateral or next‑level role may be the perfect chance to expand your impact. We’re excited to invite Dream Makers who are ready to stretch their strengths, elevate their career journey, and continue bringing our brand promise to life in extraordinary ways.
The Alterations Training Specialist supports the design, development, and delivery of technical and service-focused training programs that strengthen quality, consistency, and efficiency across David’s Bridal’s Alterations business. This role plays a critical part in elevating technical mastery, onboarding excellence, and customer experience by equipping field teams with the skills, tools, and confidence needed to deliver best-in-class alterations services.
The ideal candidate brings deep technical alterations expertise, strong facilitation skills, and a passion for developing field talent through hands-on, practical training.
Key Responsibilities
Training & Development
- Deliver on-site and virtual training for new and existing Alterations leaders and field team members, with a strong focus on technical skills, processes, and customer service.
- Design, update, and manage centralized alterations training programs, including multimedia learning materials such as videos, guides, and technical instructions.
- Partner with Learning & Development to ensure training content is clear, accessible, and aligned with evolving garment designs and alterations techniques.
- Develop and support 90‑day onboarding training plans for new alterations team members and leaders, including progress tracking and performance feedback.
Quality & Productivity
- Develop training content that improves productivity, efficiency, consistency, and accuracy across fitting rooms and workroom practices while maintaining garment integrity and design intent.
- Analyze key performance indicators (KPIs) to identify skill gaps, trends, and opportunities for targeted training support.
- Conduct field visits, including unannounced visits when needed, to assess execution, reinforce standards, and provide hands-on coaching.
Customer Experience & Support
- Partner with Customer Service teams to ensure field teams are well-trained on alterations policies, service recovery, and customer communication.
- Support ongoing improvement of customer experience by reviewing feedback, identifying root causes, and reinforcing solutions through training.
- Coach teams on proactive issue resolution and confident decision-making to elevate service outcomes and customer satisfaction.
Collaboration & Resource Management
- Create and maintain a centralized alterations training library, ensuring all materials are current, easy to access, and relevant to field needs.
- Collaborate cross-functionally with internal partners to ensure training initiatives align with business priorities and operational standards.
- Serve as a subject matter expert for alterations best practices, tools, and techniques.
Qualifications
Education
- Bachelor’s degree preferred or equivalent professional experience.
Experience
- Demonstrated technical expertise in garment alterations, dress construction, and fitting.
- Experience delivering training, coaching, or mentoring in a retail, production, or service-based environment.
- Strong communication and facilitation skills, with the ability to adapt training for diverse learner audiences.
- Ability to travel as needed to support field training initiatives. Travel is extensive for this role.
Thank you for considering this opportunity at David’s Bridal!
Love wins when love is for Everyone!
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Policy: Candidate Use of AI in Live Interviews
We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.
The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.