Regional Manager Arizona and New Mexico

Reporting to the Regional Director, the Regional Manager (RM) leads and operates a business portfolio consisting of approximately 2 to 6 stores, and millions of dollars of sales revenue. The RM manages and leads a highly successful team of Store Managers towards sales achievement through talent selection, planning, development, and retention. The RM is accountable for ensuring their stores exceed company performance targets and works in partnership with the leadership team towards this goal. The RM leads company initiatives from a position of clear ownership and leadership within their region. They foster a guest centric culture and ensure decision making is reflective of our ‘guest first’ values. The RM is the David’s Bridal culture, brand, and guest experience ambassador for their region and the company.

Essential Job Functions:

Guest Focus

Responsible for the guest experience throughout their group of stores / sub-region. Ensuring that David’s is ‘best in class’ in this area.

• Upholds our ‘guest first’ culture across their sub-region by analyzing data trends to ensure satisfaction to achieve a five-star guest experience.
• Directs Store Managers (SM) to resolve any guest issues quickly and implements strategies to maintain or exceed our guest satisfaction rating and NPS targets.
• Dedicated to meeting or exceeding the expectations of internal and external guests. Acts with guests in mind and holds SM accountable for doing the same.

Analyzing & Decision Making

• Holds P&L accountability. Directly impacts and drive sales performance. The RM is accountable for the actions and sales performance of the region.
• Identifies patterns and trends to lead their region to achieve all KPIs, sales and profit plans.
• Analyzes the business, identifies opportunities, and contributes constructively to strategies to improve and sustain expected performance levels.
• Ensures adherence to all critical operating procedures throughout the region.
• Ensures operations are sound and foster a balanced scorecard. Determines areas of opportunity with Store Managers and supports to formulate effective action plans.

Managing Performance

• Ensures the right talent and capability in the region and in each store by ensuring compliance with all required training and recruitment to ensure roles are filled in a timely manner with the right talent. Monitor Dream Maker turnover and morale to ensure we are creating a great place to work for our Dream Makers everywhere. Ensure compliance with all wage and hour regulations.
• Conducts regular coaching conversations and provides consistent feedback with every Store Manager and gets the best performance from their people.
• Ensures the business strategy is supported and reprioritizes objectives to meet changing business needs.
• Participates in workforce planning (WFP) meetings with DVP, in partnership with the HR business partner (HRBP), to analyze current leadership teams and uses WFP to build a bench for future opportunities.

• Maintains performance standards and objectives linked to the strategy and drives improvements through the Store Managers.
• Creates a great culture by recognizing strong performance and celebrating achievements. Leads with a focus on recognition, coaching and providing meaningful feedback.
• Handles performance issues directly, timely and in accordance with our standards.

Managing Change

• Actively manages new initiatives and programs to ensure adoption and flawless execution across the region
• Ensures region is adhering to all beautiful store visual merchandising guidelines and brings the brand to life for our guests.
• Actively promotes and champions change to improve existing performance.
• Monitors effective scheduling practices to maximize sales and guest service.
• Prioritizes visits with underperforming stores and monitors all action plans (SDPs) to enhance performance.

Gaining Commitment

• Establishes strong relationships and builds communication bridges with the Divisional Leadership Team to influence sales, operational initiatives, and coordination of logistics, while displaying passion and sense of urgency for the region.
• Maintains clear, honest and transparent communication with their Divisional Vice President along with the entire stores’ leadership team.
• Mobilizes & influences others to drive performance, builds consistent execution, and grow them to their full potential.
• Recognizes impact of own leadership style on others and acts as a change champion to influence others to achieve results.

Developing Self & Others

• Oversees and ensures the flawless execution of regional training completion and implementation.
• Holds frequent performance and development discussions with Store Managers.
• Open to coaching and feedback to improve behaviors and/or processes.
• Identifies additional training needs for their Region and partners with their DVP & HRBP to develop effective solutions.
• Openly receives feedback, adopts and acts on others’ feedback, and celebrates successes of the team.