Desktop Support Technician Hybrid

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit.   We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We Make Dreams Happen!

The Desktop Support Technician role is to support and maintain desktops, laptops, tablets, printers and other peripherals so that end users can accomplish business tasks. This includes installing, configuring, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will also document, prioritize, and resolve end user help requests in a timely and accurate fashion, and provide end user training and assistance where required.  Problem resolution may require that the Desktop Support Technician give in-person, hands-on help at the desktop level.

Essential Functions:

·        Troubleshoot, resolve, and document end user help requests for desktop, laptop, telecom and peripheral problems at Corporate, Conshohocken, Bristol, and remote office & home users.

·        Perform setup and configuration of new desktop/laptop equipment.

·        Manage installs, moves, adds and changes of desktop/laptop hardware, software & cabling.

·        Coordinate repair of equipment with vendors and service providers.

·        Assist in the maintenance of an accurate inventory of desktop equipment & licenses.

·        Document processes and procedures for ongoing management of the desktop environment.

·        Develop and provide end user training and documentation when necessary.

·        Ensure the timely resolution of assigned Helpdesk tickets.

·        On-call availability required.

·        Other duties as assigned.

Education:

·        Bachelor’s degree in computer sciences preferred or equivalent work experience.

·        Industry-relevant certifications highly preferred (A+, MCDST, MCP, etc.).

Work Experience:

·        5 plus years of Desktop Support/Helpdesk work experience.

·        Experience with and/or working knowledge of the following is required:

1.      Microsoft Windows Operating System (Windows 10+ Preferred).

2.      Microsoft Office Products including Outlook, Lync, Visio & Project (Office 2013+ Preferred).

3.      Apple Desktop and Laptop Hardware.

4.      Macintosh Operating System & Applications, IOS Operating System.

5.      Microsoft SCCM Management.

6.      Microsoft Active Directory.

7.      HP/Lenovo Desktop and Lenovo Laptop Hardware experience preferred.

8.    M365 Basic Administration/troubleshooting

·        Experience with and/or working knowledge of the following is preferred:

1.      Altiris Desktop Management Software.

2.      Citrix XenDesktop/XenApp Software.

3.      Basic knowledge of network troubleshooting.

·        Experience working in a team-oriented, collaborative environment.

Skills and Abilities:

·        Excellent written and verbal communication skills.

·        Analytical and problem-solving abilities are required.

·        Ability to conduct research into desktop issues, standards and products as required.

·        Good interpersonal skills and strong customer service orientation.

·        Strong technical documentation skills.

·        Highly self-motivated and self-directed with keen attention to detail.

·        Ability to effectively prioritize and execute tasks.

Now that we’ve popped the question, please say “I do”.

Full Time Opportunity – A comprehensive benefits package is available.

• Rewarding Environment and Competitive Pay
• Generous Team Member Discount After First Pay Period
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Sick Days & Holidays
• Pet Benefits

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.  
 

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.  Actual duties and responsibilities will vary. The standard base pay range for this role is posted with a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range $25.00-$37.50 is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.